We hope you never need to make a complaint. However, if you do, we are here to help.

You can contact our complaints team by calling 01277 532180 or by emailing info@optimalenergysolutions.co.uk.

We will acknowledge your complaint within 24 business hours (Monday to Friday, 8:30am – 5:00pm).
Within 48 business hours, a member of our team will contact you to gather any additional information required.

If your complaint cannot be resolved immediately, we will provide an estimated timeframe for investigation and keep you updated on progress throughout.

Your complaint will only be closed once you have confirmed that you are satisfied with the outcome.